Houston, Walnut, Hebron, 3 warehouses, according to the nearest delivery address
Payment & Security
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Returns may ONLY be accepted within 1 week from the dates of receipt. Any returned packages without an RMA# (Return Merchandise Authorization) will not be accepted. For your protection, all returns MUST be shipped with a tracking number and insurance. (i.e. UPS, FedEx, or other carriers) Items MUST be returned unused, with labels or tags, and in their original packaging. No exceptions. Returned items will be charged a 20% re-stocking fee. Return is free for merchandise with any manufacturing defects. Shipping and handling charges will not be refunded. All return shipping costs are the customer’s responsibility. Any returned shipment along with COD (Cash on Delivery) will not be accepted. example below: You may return any unopened Brand-New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable. Please note that All returns must have an RMA#.
You may return all defective products (after receiving an RMA#) for credit or exchange within 14 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms is not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non-refundable.
Warranty is voided if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered, or tampered with. Warranty is voided due to mishandling, improper use, or defacing of the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You will be responsible for paying the shipping cost(s) for returning ANY of your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.